Refund policy

Refund & Return Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Proof of purchase is required.

To initiate a return, please contact us at safeherhelp@hotmail.com. Returns must be approved before being sent back.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

If your return is approved, we will provide instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

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Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

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Non-Returnable Items

Certain items are non-returnable, including:
• Perishable goods  
• Personalized or custom items  
• Personal care products  

We also do not accept returns on sale items or gift cards.

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Exchanges

To exchange an item, please return the original item and place a new order once the return is approved.

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Refunds

Once we receive and inspect your return, we will notify you of approval.

If approved, your refund will be processed to your original payment method within 5–10 business days.

If you haven’t received your refund after 15 business days, please contact us at safeherhelp@hotmail.com.